To be closer to the needs of our customers, Rogerreeds staff has adopted a replacement program if the product purchased does not represent the correct hardness match.
Below we list the steps you need to get the reed change:
- send at your own expense, to the sender's address, within 7 days of receipt of the goods (in some cases reference is made to the mail request)
- the reed must be complete with its original packaging (there is no need to return the information material or any free gadgets)
- attach a sheet with the reasons for the replacement (technical and not aesthetic reasons)
- mail address for any communications from our technical manager
- insert € 3.00 for the new shipment if made in the Italian territory, € 5.00 for shipping in Europe, € 7.00 for shipping in the Americas.
We hope that our efforts to offer you a quality product will live up to your expectations.
We take this opportunity to inform you that Rogerreeds is a young and dynamic company that loves innovation and the musical world; we are developing new products strictly "made in Italy" because we strongly believe in this project and we hope you want to be part of it.
We remain at your disposal for any information or advice you intend to address to improve our products and our services.
Good luck for the next performances.
Good sound ...
Good music ...
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